Office Assistant

Job Description

Office Assistants are TCAP’s first contact with customers. They serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. The Office Assistant positions are based at our main office in Denton.

Responsibilities

General:

  1. Promptly return messages left on voicemail at all four TCAP locations.
  2. Ensure quality client service during each phone call.
  3. Report employee or client problems to Executive Director.
  4. Assist the Executive Director in administrative duties.
  5. Schedule appointments for clients.
  6. Update and maintain client database in Cornerstone.
  7. Serve as liaison between TCAP and public.
  8. Enter and update appointment reminder information into ClientTell system.
  9. Returns calls to customers that submitted online appointment requests (DemandForce).
  10. Cross-trained to fill in for Veterinary Assistants when needed.

Patient Information:

  1. Ensure clients with questions and concerns are called back within a reasonable amount of time.
  2. Research and locate client records as requested in a timely fashion.
  3. Provide customers with accurate information regarding appointment scheduling.
  4. Ensure issues are resolved for clients and proper notations made in incident files.
  5. Alert responsible veterinarians of any escalating problems associated with any patients.
  6. Ensure proper paperwork goes home with each patient.
  7. Maintain complete records for all patients.
  8. Provide in-person and telephone client services and answer questions.
  9. Ensure that owners are happy and comfortable with leaving their pets in a safe and loving environment.
  10. Ensure clients with post-operative questions about their pets are told to visit a TCAP location immediately.

Requirements

Emotional/Mental Requirements:

  1. Must be able to work efficiently and effectively under stressful conditions
  2. Must be able to respond quickly to a variety of medical situations (with training)
  3. Must be able to cope with death either due to surgical complication or euthanasia
  4. Must be able to rapidly and accurately process information
  5. Must be able to delegate tasks
  6. Must be able to recognize a need for assistance and ask for help
  7. Must be able to control instinct (for example: while restraining it is most often required to tighten grip and NOT release the animal when they begin to struggle)
  8. Must be able to make decisions
  9. Must be able to cope with frustrating situations and remain calm
  10. Must be able to work constructively within a team and not gossip

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Locations
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Allen

717 S. Greenville Ave, Suite 133
Allen, TX 75002
940-566-5551

Vaccination Hours:
Mon, Tues, Wed, & Fri 9:00am – 12:00pm

Burleson

344 SW Wilshire Blvd, Suite E
Burleson, TX 76028
817-426-3777

Vaccination Hours:
Mon–Fri 9:00am – 12:00pm

Denton

713 Sunset Street
Denton, TX 76201
940-566-5551

Vaccination Hours:
Mon–Thurs 9:00am – 12:00pm,
Thurs 6:00pm – 8:00pm

Fort Worth

2400 Westport Pkwy, Suite 100
Ft Worth, TX 76177
817-837-4500

Vaccination Hours:
Mon–Fri 9:00am – 12:00pm

Hurst

1856 Precinct Line Rd, Suite 108
Hurst, TX 76054
817-837-4500

Vaccination Hours:
Mon, Wed, Thurs, & Fri 9:00am – 12:00pm,
Wed 6:00pm – 8:00pm

Weatherford

1302 S. Main Street #114
Weatherford, TX 76086
817-837-4500

Vaccination Hours:
Th & Fri 9am-12pm

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